We’re committed to making our service accessible for everyone, including disabled passengers and those with reduced mobility.
Wheelchair-accessible vehicles (WAVs)
- WAVs are available on every tariff.
- No surcharge applies.
- Booking 24 hours ahead helps us guarantee a WAV is available; same-day requests are best-effort.
Drivers
Every driver completes our disability awareness training, which covers safe assistance into and out of the vehicle, communication with passengers who are deaf, blind or have a learning difficulty, and the law on assistance dogs (we never refuse a passenger with an assistance dog — this is unlawful under the Equality Act 2010).
Booking accessibility
- The Easy MiniCab app supports screen readers (VoiceOver, TalkBack), dynamic font sizing, and high-contrast mode.
- Phone bookings are always available 24/7 on 0800 EASYCAB.
- We accept TextRelay calls and SMS bookings.
- Web booking aims for WCAG 2.1 AA compliance. We test every release.
If you need extra support
Tell us at the time of booking. We’ll match you with a driver and vehicle that suits, and brief them on any specific support you need (extra time, ramp use, communication preferences).
Feedback
If you’ve had an experience that fell short or have a suggestion, please email hello@easyminicab.co.uk. We treat accessibility feedback as priority.
Questions about this page? Contact us at hello@easyminicab.co.uk or 0800 EASYCAB.